PIANO SALUTE SRL - SERVICE CHARTER - OUTPATIENT REHABILITATION (CENTERS SALUS AND GYM ZENITH)

INDEX
1. PRESENTATION OF THE CENTERS, PURPOSE AND AIMS OF THE SERVICE
2. PERSONNEL INVOLVED
3. USERS’ RIGHTS AND DUTIES
4. QUALITY – COMMITMENTS AND ORGANIZATIONAL TOOLS
5. SERVICES, COSTS, TIMES AND PAYMENT METHODS
6. ACCESS PROCEDURES
7. CLINICAL AND ORGANIZATIONAL CARE PROCESS
8. RECOMMENDATIONS FOR PREPARING FOR THERAPIES
 
1. PRESENTATION OF THE CENTERS, PURPOSE AND AIMS OF THE SERVICE
Starting from 2026, the Salus Centers and the Zenith Gym were acquired by Piano Salute S.r.l. and became part of the PIANO SALUTE project, created with the aim of offering personalized pathways of care, prevention, and well-being. The project is committed to guaranteeing the highest standards of assistance, diagnosis, and treatment, thanks to a team of highly qualified specialists and the use of advanced technologies.
The three rehabilitation centers are healthcare facilities entirely dedicated to health services: prevention, diagnosis, and therapy.
The physiotherapy centers are Outpatient Clinics for re-education and functional recovery, accredited and contracted with the Marche Region, providing healthcare services both under accreditation with the National Health Service and privately.
The activity of the Centers is inspired by the strictest respect for ethical, moral, professional, healthcare, and legal standards related to the practice of medicine. All operators adhere to the code of ethics, respecting universal human rights and understanding the relationship between healthcare facilities and patients.
The facilities operate at the following authorized locations:
- SALUS Chiaravalle, SS 76 no. 5, 60033
- SALUS Ancona, Via del Commercio no. 60, 60127
- PALESTRA ZENITH Ancona, Via Edoardo Almagià 1/B, 60125
The provision of services to patients occurs in compliance with fundamental principles that form the basis of the facility’s values.
● Equality and Impartiality
The centers are committed to providing services based on equality and respect, regardless of race, gender, language, religion, or political beliefs. Services are guaranteed to all citizens and delivered objectively and impartially.
● Continuity
Services and treatments are provided continuously, ensuring consistent levels of assistance.
● Participation
The Centers promote user participation in service delivery and consider user involvement essential in verifying the effectiveness of the services.
● Efficiency and Effectiveness
The Centers ensure organizational efficiency through pathways and procedures that optimize human and technological resources, and technical effectiveness through research and scientific innovation.
The mission of the Salus Centers and Zenith Gym is oriented toward fully meeting user needs and expectations, with the goal of restoring functionality and motor health.

2. PERSONNEL INVOLVED
SALUS CENTERS
Risk Manager and Quality Manager: Ruggeri Pierluigi
RSPP: Ruggeri Giuseppe
Medical Director: Dr. Rosaniti Antonella, Orthopedic and Trauma Surgery Specialist
Front Office:
Lucchetti Chiara (Chiaravalle)
Surace Maria (Ancona)
Rehabilitation Healthcare Staff:
Bruciati Roberta (Chiaravalle)
Caserta Annalisa (Chiaravalle)
Diambra Daniela (Chiaravalle)
Franceschino Romina (Chiaravalle)
Pagoni Giovanni (Chiaravalle)
Ginetti Daniele (Chiaravalle)
Pasqualini Giorgia (Ancona)
Reihani Atry Papak (Ancona)
Bartoloni Alessandro (Ancona)
Support Staff:
Astancai Violeta (Ancona)
Meschini Sulema (Chiaravalle)
PALESTRA ZENITH
Risk Manager and Quality Manager: Ruggeri Pierluigi
RSPP: Ruggeri Giuseppe
Medical Director: Dr. Rosaniti Antonella
Front Office:
Bianchelli Barbara
Pepa Tiziana
Rehabilitation Healthcare Staff:
Gardini Mauro
Salvatori Federica
Moroni Valeria
Francolini Matteo
Rodriguez Alejandra
Mazzola Matteo
Ginetti Daniele
Cappannari Lorenzo
3. USERS’ RIGHTS AND DUTIES
RIGHTS
The patient has the right to:
● Receive correct and timely information regarding the organizational chart, user rights and duties, list of services, access procedures, opening hours, costs, and payment methods.
● Be treated with respect and courtesy by the staff.
● Use clean, sanitized, and suitable facilities.
● Be treated by qualified and licensed personnel according to current scientific evidence.
● Receive treatment at scheduled times and be notified of any changes.
● Receive information enabling informed consent before undergoing therapies or procedures.
● Submit complaints and be promptly informed of the outcome.
● Request a meeting with the Medical Director or physiotherapist for information regarding therapies or health status.
DUTIES
When accessing the facility, the patient must:
● Maintain responsible behavior, respecting other users and collaborating with staff.
● Respect the facility, equipment, and furnishings.
● Avoid behaviors that may disturb others.
● Respect the no-smoking policy.
● Respect scheduled times, as delays or improper requests may cause service disruptions.
4. QUALITY – COMMITMENTS AND ORGANIZATIONAL TOOLS
The strategic choice of the Management was to adopt a reliable organizational and management system aimed at:
- Involving operators in change processes
- Providing specific training
- Standardizing behaviors
- Improving communication
- Increasing efficiency and effectiveness
- Defining organizational objectives
- Improving process management and outcomes
- Supporting quality policy decisions through system analysis
- Improving perceived quality

5. SERVICES, COSTS, TIMES AND PAYMENT METHODS
SERVICES DURATION PRICE
INDIVIDUAL MANUAL THERAPY
Physiotherapy Motor Rehabilitation 30 min 25,00 €
Lymphatic Drainage 30 min 30,00 €
Cervical Spine Pompage 20 min 25,00 €
Massage Therapy 40 min 40,00 €
Individual Postural Therapy 60 min 45,00 €
Cervical Traction 15 min 10,00 €
Lumbar Traction 15 min 10,00 €
Taping 10 min 10,00 €

THERAPEUTIC EXERCISE AND BACK SCHOOL 60 min, 8 sedute al mese 60,00 €

INSTRUMENTAL PHYSICAL THERAPY
Pressotherapy
Full Body Pressotherapy 30 min 15,00 €
Arm Pressotherapy 30 min 25,00 €

Electrotherapy and Stimulation
Galvanic Bath 30 min 10,00 €
Diadynamic Currents 30 min 10,00 €
Electrical Stimulation of Denervated Muscles 30 min 10,00 €
Iontophoresis 30 min 10,00 €
Hydroiontophoresis 30 min 10,00 €
Tens (Transcutaneous Electrical Nerve Stimulation) 30 min 30,00 €
FREMS Therapy 20 min 20,00 €
Seqex Total Body Treatment 10 min 10,00 €
Seqex Initial Program Configuration 50,00 €

Laser Therapy
YAG Laser 15 min 20,00 €

Magnetotherapy
Magnetotherapy 30 min, 10 sedute 80,00 €

Ultrasound Therapy
Dry Ultrasound 15 min 10,00 €
Underwater Ultrasound 15 min 10,00 €

Shockwave Therapy
Shockwave Therapy 30 min 60,00 €

Tecar Therapy
Tecar Therapy 30 min 30,00 €

Motorized Functional Movement Assessment
Prokin Stabilometric Platform 30 min 30,00 €
Walker view Gait Analysis System 30 min 30,00 €

Times and Payment Methods
The fee for the treatment must be paid before the service is provided, either in cash or by POS.
All healthcare services are VAT exempt.
6. ACCESS PROCEDURES
SALUS CENTERS
Opening hours
Opening Monday – Friday: 8:00 – 12:00 / 15:00 – 19:00
Booking
For booking, clients may access the facility during the declared service hours using the following methods:
Front office: SS 76 No. 5 Chiaravalle and Via del Commercio 60 Ancona (from 8:00 to 12:00 and from 15:00 to 19:00)
Telephone: The telephone information and booking service is available to patients at: 071/743022 Chiaravalle and 071/85696 Ancona (Mon–Fri: 8:00–12:00 / 15:00–19:00)
Email: info@centrisalus.it
PALESTRA ZENITH
Opening hours
PALESTRA ZENITH OPENING HOURS Monday to Friday: 7:30–13:30 / 14:00–20:00
PALESTRA ZENITH FRONT OFFICE HOURS Monday to Friday: 8:30–13:30 / 15:30–19:00
Booking
For booking, clients may access the facility during the declared service hours using the following methods:
Front office: Via Edoardo Almagià 1/B, 60125 Ancona (from 8:30 to 13:30 and from 15:30 to 19:00)
Telephone: The telephone information and booking service is available to patients at: 071/890335
For all three physiotherapy centers, at the time of booking the Patient is provided with all instructions, both verbal and written, necessary to carry out the treatments. The staff is able to assist users in resolving issues related to the services provided within the facility, and to listen to and understand their expectations and needs, either individually or with the support of the Medical and paramedical staff present.
Users are invited to communicate any cancellations at least 24 hours before the scheduled appointment.
Access to services is carried out by the front office staff through the following procedures:
● If the patient has a valid medical prescription, the physiotherapy treatment is scheduled directly according to the modalities established by the prescribing physician.
● If the patient does not have a medical prescription, they are invited to consult a specialist physician (physiatrist or orthopedist) to determine the treatment objectives and the most appropriate means to achieve them.
Before starting the physiotherapy session, the patient will review the privacy notice and the information related to the treatment to be performed, providing written informed consent.
Waiting times
The provision of services under agreement with the National Health Service (SSN) is subject to the budget available to the facility. Maximum waiting times, in case of budget availability, are approximately a couple of weeks.
7. CLINICAL AND ORGANIZATIONAL CARE PROCESS
The process implemented by our facility is as follows:
– Patient acceptance/welcome:
A complete direct clinical-social assessment is not performed. If the patient has a valid medical prescription, the physiotherapy treatment is scheduled directly according to the physician’s instructions. If the patient does not have a prescription, they are invited to consult their general practitioner or undergo a physiatric or orthopedic examination with our specialists.
The internal staff is committed to creating empathy and a predisposition to human contact in order to understand the needs of each individual patient, which could compromise the outcome of other interventions if not adequately considered (e.g., assistance in preparing for therapy, verbal clarification of the therapy prescribed by the physician, etc.).
– Laboratory and instrumental examinations:
Only appropriate examinations—meaning sufficiently valid and capable of influencing treatment decisions—are recommended by qualified healthcare personnel. If staff identify the need for an examination, the patient is invited to consult their general practitioner to begin the most appropriate diagnostic process.
Requests for specialist medical consultations (e.g., dietology, physiatry, orthopedics, psychology, etc.) are proposed by qualified healthcare personnel only when motivated by specific clinical questions. If staff identify the need for a specialist consultation, the patient is invited to consult their general practitioner to begin the appropriate diagnostic process.
– Physiotherapy rehabilitation treatments
Rehabilitation treatments follow the relevant guidelines and are appropriate to the medical prescription.
– Patient and family education and information:
We provide information on the rehabilitation pathway planned for the patient, such as the schedule of treatment sessions and behavioral strategies to adopt in order not to compromise the success of the rehabilitation process.
8. RECOMMENDATIONS FOR PREPARING FOR THERAPIES
● Punctuality is recommended to avoid inconvenience to staff and other patients.
● It is not recommended to wear tight or uncomfortable clothing.
● Avoid wearing metallic objects (necklaces, rings, etc.) that may interfere with therapy.
● Inform the physiotherapist of the presence of any prostheses: orthopedic prostheses, dental prostheses, hearing aids, pacemakers, etc.
● Inform the therapist of any existing illnesses, current conditions, or past surgeries.
● If the patient must undergo a motor rehabilitation program, it is advisable to bring a tracksuit and tennis shoes.
● Inform the therapist of any allergies (especially drug allergies).
● It is strictly forbidden to disconnect oneself from electromedical devices or modify therapeutic parameters (e.g., increasing current intensity). If necessary, the patient must request the therapist’s assistance.
● Always inform the therapist if pain or other symptoms occur during therapy.
● At the end of the treatment cycle, it is advisable for the patient to follow the therapist’s instructions regarding behaviors and precautions to optimize the effectiveness of rehabilitation.
● Once the cycle is completed, if symptoms persist, the patient is invited to consult their general practitioner or the prescribing specialist for further evaluation.